People have been asking general questions in comments on unrelated posts. If you have a general question, please post it as a comment here, and I’ll reply to it. If I help, consider showing your appreciation by buying me a coffee!
Alternatively, you can post a question in the SAP-hosted SAP Enable Now Community.
I am trying to translate a course in SEN and it’s taking awhile to translate. It’s stuck on a slide # of # and it’s been a hour.
How are you translating it? If Machine Translation (via Translation Hub) check your credentials. If via Automated Translation All it shouldn’t – something is hung; cancel, make sure you are connected to the server, and try again. If you are trying this for many objects, try it for just one object, in case it is a timing/response issue.
Hi Dirk.
1) I am trying to figure out how to change the settings under Tracking (SCORM). All of the options are grayed out and I can’t make any changes. Is this controlled in manager?
2) Have you come across the usage of Neospeech for TTS and is it compatible with SEN?
Thanks, Danielle
Hi, Danielle.
HTH, Dirk
I am at tools>settings>playback settings for SCORM>trainer Global>Tracking SCORM… If I am editing the book and follow those breadcrubms, it is all still grayed out….
And you have definitely started Editing on this resource?> Is it just that the settings are deactivated (the gray/green indicator on the left)?
Yes, I am editing the book, I go to tools and go to Tracking SCORM – but regardless, there is no way for me to change any of the settings. And there is no activation button (green/gray) for any of the settings.
Hi Dirk,
Hope you are doing well. I desperately need your help with this issue. When I generate Standard Document, all the screenshots appear at the end of the doc. Has it got something to do with my SEN settings? I am confident nothing was changed in the past couple days since when I am observing this issue with the std. doc.
Could you please help?
Also, thank you for all your help in the past. Your site is a treasure trove! Keep up the good work!!
Best regards,
Johanna
You mean you get all the bubble text and then the screenshots all together after that? The only way I could see that happening is if you had included the Project Content twice and managed to have Show Bubble Text on one of them and Hide Screenshots on the other… But first, some troubleshooting. Is this only for a specific simulation, or all simulations? (If one, it is probably corrupted – revert to an earlier version or recreate). Is it ALL document types or just the Standard document? If just Standard, first check your Documentation Settings for that. Did anything change? Check the Change Log. Revert if necessary. If it is for all document types (or maybe even just Standard) you could have a corrupted script. All the documents are generated using code inside Resources > Macrosets > Standard. See if that has changed at all (check the History) and revert if necessary. If none of that works, send me a .dkp of your simulation including an example of the generated document, and your Standard Documentation Settings, and I’ll take a quick look. If none of this helps, open a ticket with SAP (I don’t mind scheduling a Zoom/Teams meeting and looking at it but I’d have to charge you for an hour of my time…).
Hi Dirk,
As always, you have solved another issue with SEN. As pointed by you, the solution was in reverting the Standard Document settings under Documentation Settings in Resources. History says it was changed a couple of weeks back.
Really appreciate your help and your vast knowledge. Thanks again!
Hello Dirk,
When I record a Sim in SEN the spike for the Action bubble automatically shows up and points where it should be. However, when I go to Practice mode the spike for the Action bubble is automatically set to ‘Center’ in the Orientation. I know I can change the Orientation from the drop-down to make the spike show up however, I don’t want to have to do this for every slide. I tried to fix this settings by enabling each Orientation for the Mouse Action and selecting ‘Southeast’ from the drop down but it doesn’t seem to fix it. What am I missing?
You need to deselect the Practice Bubble at Element setting.
Appreciate the quick response. The setting you mentioned is actually not selected.
I ran into a previous posts here and this question was asked before. I actually checked that settings prior to your response 🙂
Ha. Sorry, should have read your question more closely – was trying to fire of a quick reply while I was here. So the default is set in Authoring Settings > Macro Initialization > > Interactions {action} > [Demo Bubble | Practice Bubble] > Orientation? That should fix it – although obviously it won’t affect anything you have already created.changed manually (although you can try changing the Playback Settings > Macro Fallback Defaults as well…). For existing simulations, you’ll need to manually change them (or deactivate and allow the Playback/Fallback values to kick in). (You can at least do for all bubbles in a simulation at the same time via the Edit > Select Macros by Type feature…
Let me know if I did any better that time. If not, I’ll see what else I can figure out.
I have done your suggestions above and still the same. I even re-recorded a new sim to test it but didn’t do anything. Maybe I don’t have the right token or authorization somehow..? Although, I am able to edit the Resources and make any changes under settings so I assume I have the correct authorization.
If the defaults are set then any new simulation will use those. If your Bubbles are still not being positioned correctly then the default can’t be taking effect. Check that the Authoring Setting resource you are using is set as the default resource (it is in bold). If you are using a Simulation Template then make sure this template does not have any project-level overrides.
Actually, looking at my settings, my Practice Bubble Orientation (in the Playback > Macro Fallback Defaults and Authoring Settings > Macro Initialization) is inactive and has the default “Center”, and my Demo bubble has SouthEast, but in all of my recordings they are both defaulting to SouthWest, so either something is going wrong or there’s some other setting that is overriding everything else. I’ll keep digging and see what I can find out.
OK, so having done some more testing, the orientation is determined as follows:
The ‘optimal’ determination applies to Demo mode. Practice mode always defaults to Center (regardless of inactive/default Settings). But (as you know) if you have Practice Bubble at Element set, this will override that, and instead the ‘optimal’ positioning is again determined by SAP Enable Now (and it seems to flat out ignore any Practice Bubble > Orientation value set in Playback Settings or Authoring Settings).
In all of my testing I cannot get it to ‘ignore’ the Practice Bubble at Element setting. So I would check what else is going on in your recording. Deactivate the Orientation setting in Authoring Settings and Playback Settings, Select Practice Bubble at Element, and re-check. If it still isn’t working, make sure the Control > Position and Size are being captured correctly, and that your Position settings are not set to Document / 50% / 50% (!). If nothing works, send me a .dkp of your simulation, Authoring Settings, and Playback Settings, and I’ll take a look.
Dirk, your videos are great! So smooth. Of our 5,000 staff, 85% access SAP once a week (timesheets, posts, etc.), 10% access it numerous times (people managers), and the final 5% would be in for 6 hours per day (HR, Finance, SCM specialists). We are trying to determine if the 85% casual users would need Web Assistant. What pros and cons should we consider in deciding to purchase SEN licenses for the 85% casual users?
Thanks, Doug! I do what I can. I’m assuming by “SAP” you mean SuccessFactors and/or S/4? Because Web Assistant only (officially) works with Fiori-based systems (which includes S/4 and SF). Assuming so, there’s actually a good argument for providing more help for casual users than you do for the frequent users, because the frequent users will be less likely to need help as they are ‘always in it’. But you also need to factor in how often the system and/or your processes change, and what level of turnover you have in your staff – the higher each of these is, the more incentive there is for providing decent training and in-app help. Personally I like Web Assistant A LOT and think it works very well for the systems that support it. It is very fast to create help content, so you can be very responsive to users’ needs or system/process changes. You should look closely at Guided Tours – especially for infrequently-executed tasks, but also look at the What’s New section, and/or using Announcements – you’ll find they are useful for popping up notifications of (system/process/help content) changes right in front of users, which is a decent bonus feature if used correctly. Also, bear in mind there is a fairly significant price drop at 5,001 licenses so adding on another 85% of your users won’t increase costs by 85%… Happy to talk/demo live if necessary. Best wishes, Dirk
Yes, Dirk, you nailed it. I was referring to SuccessFactors and S/4. Thanks for your response–very helpful. We are using WorkForce for scheduling, which does the “Fiori criterion” means no Web Assistant support for that. Your insight about infrequent users is helpful. Of course, even frequent users will have isolated incidents where they are off the well-trod path as well. Both of those scenarios have me leaning toward SEN. Thanks.
Oops. I meant “We are using WorkForce for scheduling, which is not Fiori-based, so it cannot receive Web Assistant support.” I should have proof read better!
Hello,
Does SAP enable Now is availabe on ECC6 ?
Thanks
If you mean ‘Can SAP Enable Now be used to record simulations against ECC 6.0?” then yes, absolutely. If you mean “Is Web Assistant available for ECC 6.0?” the answer is no – but you can use Desktop Assistant to do the same thing, or use the ‘Context Help File’ to provide in-app help from the ECC 6.0 Help menu.
Hey Dirk,
Loved your site so much. I have learnt a massive info regarding SAP Enable Now with your blog. In fact, Our project is running smoothly as your blog is one of the main reasons. A free service that you are giving is always remarkable.
My suggestion: Can you please consider creating a video learning course (like Udemy) ? Because SEN is a demanding technology that most SAP users want to adapt. I can see very few websites speaking about SEN. So if you create a paid lengthy video course, its going to be the only and only best tutorial available for SEN in the whole internet. As we are in thirst to learn, we purchase your course for sure !!!!
Hey, thanks Mani! I appreciate your comments. I’m actually in the process of building a full suite of courses on SAP Enable Now (and built / delivered using SAP Enable Now) that I hope to be able to launch in a couple of months. I’ll let you know when that happens. Best wishes, Dirk.
Hi Dirk,
Wanted to kick things off by recognizing the amazing work you’re doing with this blog. I have 2 questions regarding the reporting in SAP Enable Now Manager:
1) Does the Web browser used by participants impact their completion rates (i.e. course completion progress does not get captured when using Internet Explorer)
2) If a user completed a given course, and accesses it a second time without actually completing it, does his/her completion rate get overridden with the completion rate associated with their second attempt?
Thanks!
Hi, Jean-François:
Thanks for your comments – I do what I can. 🙂 For your questions:
1) The type of browser does not make a difference. However, to get credit for completing an assignment the user needs to consume the content via a URL that includes that assignment (i.e. the link contains “…?show=book!BO_6A2A959C2E65DB88&assignmentId=C_C2EF5199261D455BBF9F2792F7179B97&startMode=start…”). So if a user consumes a Book via the Trainer that happens to be included in a Course assigned to them, they will not automatically get credit (I have a Customer Influence Request in for this capability). However, if they complete the content as part of one Assignment and that content happens to also be in another Course as part of another assignment, they will get credit for that assignment, too…
2) No, once the user has completed that content object they will always show it as complete – they can retake it as often as they like. At least that’s what I see in my testing, when consuming content through the Learner View. HOWEVER, if content is loaded into an LMS and consumed from there, potentially, yes it will reset their progress. I think this is an LMS-specific setting, but the SEN Playback Dictionary does contain a text (RESTART_COMPLETED_LMS_LESSON) which says “You are starting a simulation that has already been completed or successfully passed. This will reset all previous achieved points to zero…” so clearly it is a possibility (but at least it warns them first…)
Hope that helps, Dirk
I would like to import the “Mark” voice into Enable Now. Currently, only David and Zira are defaults. Do you know how to do this?
That’s actually a Windows setting, not SAP Enable Now. Go to Control Panel > Settings > Time & Language, and under Voices > Manage Voices there is an Add voices option. (This may depend on your version of Windows – if you can’t find this option, just search for Narrator and you should find it.) Whatever voices are installed in Windows should be available in SAP Enable Now (I do see some differences but that may be Windows 11 and how it bundles ‘voice packages’…).
Thank you for the quick response! So, I do have mark added as a voice option on my computer – but he doesn’t show up in SEN.
Unrelated: I am suddenly getting an error message “Editing state is inconsistent with server. Contact your administrator.” Any ideas?
So I’m going to guess there’s something in the way it is encoded / included in Windows that is incompatible with SAP Enable Now (which is quite possible in more recent versions of Windows). The only suggestion I have there is open an incident with SAP and see what they say. Alternatively, use the Google Text to Speech voices – which are much better anyway (but it is a paid – albeit cheap) service. See here.
Editing State is Inconsistent with Server: This is when you are trying to check an object back in? Basically this means that the Server thinks the object is checked out but your Producer doesn’t – or the other way around. The only thing you can do here is go to the Server and Cancel Editing on the object. If you then try to check it in, it will fail but give you the option of saving a backup. Try that, and if it doesn’t work let me know (there’s a more extreme solution of deleting/recreating your local Workarea, but that’s a last resort).
Worked like a charm, Dirk! Thank you for sharing your knowledge!
One more question. I created a book with book pages and subsequently created a compound document. I would like that document to show all layers of the pages separately, rather than on top of each other. It seems like I should be able to do this in settings, but the options are locked. Is this something I change in Manager?
Danielle: Unfortunately there is no way to do what you want. Book Pages in Compound Documents are (by default) inserted as images – actually the same exact image you see in the Preview. Assuming thee setting you are looking at is Book Page Format the options are Book Page As Image (the default, discussed), and Book Page as Text, where it will include just the contents of the text box(es?) – this is really designed for ‘page-flippers’ where you just have a single block of text like you would in PowerPoint. It won’t resolve layers. Thee reason for this limitation is that Book Pages aren’t really designed to be ‘just pages of text’ – they are designed to be used to create fully-functioning eLearning courses, with animation, interaction, etc. – and it’s no more feasible to be able to print out that than it is to be able to print out a movie. Being able to print Book Pages in a Compound Document is really just for cases where the document will include mostly simulations and the occasional Book Page used as an index in the overall structure – they aren’t really designed for printing out a course ‘presentation’. All that said, one thing that might help you is: Every Book Page object (text block, image, etc.) has a Documentation > Show in Documentation property. Through judicious use of this, and being careful about what overlays what, you may be able to get something that at least looks ‘presentable’ in your Compound Document. HTH, Dirk.
Hi Dirk,
I am trying to get my custom content to appear on the Web Assistant via the learning center. I have looked over the integration and authoring guides and cannot come up with a reason why it isnt working. My content is published, has web assistant context, the S4 client is pointing to my SEN manager (extended content workspace). So far the personalised content is only visible once before disappearing from the web assistant/learning center. Would you have any further advice on how to proceed?
Kind Regards,
Luciano
Make sure you have serviceLayerVersion=EXT. Double-check the Product Name and Product Version – make sure there aren’t URL parameters overriding what the system is sending (check the Context Information). Check permissions (again). Is it letting you edit the help project? And if it does, do you see your custom content, or is it creating a brand new project? If you do Show In Manager Workspace is it sending you to your custom content? That’s all I can think of off the top of my head.